E-Mobility (BEV Readiness)

Beijing

Position

Experienced Position

Career Status

Young Professional

Posted

2020-04-20

Start Date

asap

Position: E-Mobility (BEV Readiness)

Division/Department: Group Sales and Marketing / Group After Sales

Location: Beijing

Main goals and objectives:

The position monitors and provides operation support to JVs, VGIC and other VW Groups brands in terms of NEV after sales activities.

It acquires NEV after sales related technical knowledge as well as excellent process management skills to ensure the After Sales readiness of New Energy Vehicles (BEV & PHEV) across all VW Group entities in China on JV and importer level and dealer retail level as well.

The tasks of this position is to support all work packages of the After sales readiness of NEV, including Service, Process and Customer Experience, Technology, Parts, and Logistics.

  • Regularly communicate with all VW Group entities and conduct tracking report for work packages and entities
  • Identify and summarize common issues from regular status tracking and provide operation support together with Head of Group After sales Service
  • Responsible for workshops and events arrangements to support internal alignment, training and pilot program etc.
  • Other activities to ensure overall readiness of NEV after sales

Your Responsibilities:

Ensure NEV After Sales Service readiness for all VW group entities in China based on the following four core areas:

  • Service & Process & Customer Experience
  • Technology
  • Parts
  • Logistics

Ensure after sales readiness of Service and Process and Customer Experience include following areas:

  • NEV related legislation compliance
  • Business model & concept review
  • Charging Infrastructure
  • HV battery coding and tracking follow up
  • HV battery recycling and IDIS
  • Customer journey analysis
  • Training and solution
  • Customer contact and loyalty

Ensure Technical after sales readiness includes following areas:

  • Network planning
  • Dealer training and qualification
  • Special tools
  • Charging and Customer Care
  • Real Time Monitoring
  • Roadside Assistant(RSA)
  • Rescue & Firefighting
  • Workshop Handling and repair concept
  • Warranty of NEV and HV Battery

Parts include following After Sales areas.

  • Parts Supply / Catalogue
  • Parts & Marketing
  • Parts Sales
  • Battery 2-nd Life / Remanufacture

Logistics include following After sales areas:

  • Sourcing and flow
  • Battery packaging
  • Transportation
  • Storage
  • Logistics synergy

Coordination of activities about NEV after sales readiness:

  • Status tracking of all work packages and topics
  • Develop concept / requirements and ensure access in advance of new vehicle model launch
  • Provide necessary support from Group level to all associated entities to ensure NEV after sales readiness
  • Develop and implement KPI monitoring system for After Sales

Our Requirements:

Necessary education:

  • Master degree or above in electromechanical engineering or similar

Personal skills:

  • Good communication skill
  • Proven records in dealing with multi-tasks also multi-alignment/coordination
  • Open-minded
  • Cross function cooperation

Working experience (in years):

  • Min. 3 years relevant experience within automotive industry especially in after sales service area, experience in NEV after sales service as a plus
  • Technical knowledge and competence, ideally with BEV-handling qualification

Remarks (Language, IT Knowledge, Certificates etc.):

  • Fluent in Chinese and English
  • Proficient in MS Office

What we offer:

  • Strong brands, excellent products and image
  • Performance oriented competitive compensation & benefits package
  • Professional career development & qualification
  • Good management, team work, open communication & feedback
  • International working environment & global network
  • Attractive work, health programs & work-life balance
  • REFERENCE CODE

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  • Job Views

    508

  • No. of Applicants

    13