Customer Application Expert Belgium

Belgium/Antwerp

Position

Entry Level Position

Career Status

Student, final academic year

Posted

2020-09-23

Start Date

asap

Due to the strong growth of OMP, our Customer Services Team is looking for a Customer Application Expert.

Your Challenge

As a customer application expert, you will be the single point of contact within the OMP organization for a specific customer application.

Having a strong affinity with continuous improvement, you will assist and guide various OMP people, allowing them to provide excellent customer services on this application. Having a dedicated focus on one or two customers applications, responsibilities related to the application include:

  • Building and maintaining the Customer Application Knowledge Base on the customized functionality, the troubleshooting guide and practical how-to documents.
  • Collecting feedback and suggestions for improvement as input for upgrade projects and change requests.
  • Offering expert knowledge to Customer Services (handling of support tickets), Customer Solutions project teams (extension or upgrade projects) and Solution Design & Product Development (application feedback loop).

Your Profile

 

It’s essential that…

  • You have a bachelor’s or a master’s degree (or similar by experience)
  • You have a strong interest in IT
  • You are fluent in English
  • You are a passionate problem solver and an out-of-the-box thinker
  • You have an analytical mind, and a desire to investigate into detail
  • You are friendly, communicative and a good listener
  • You are a team player, but can also work independently
  • You work in a structured way and follow procedures
  • You are not scared of multi-tasking

It’d be great if you also…

  • Know an additional language (e.g. French, German, Dutch)
  • Have experience in or knowledge of IT: Operating Systems (Windows), databases (Oracle/SQL), programming language (e.g. VB)
  • Have an interest in supply chain planning
  • Worked in a customer services environment before

Our offer

 

As an employee, we consider you as our most important asset. Through our coaching program, custom training track and on the job training we ensure your professional growth.

OMP cares about the work-life balance of its employees. We actively support a healthy lifestyle by organizing diverse sports sessions. We also offer a fitness room and beach volley field.  During lunchtime, several activities take place including language practicing with peers, seminars from guest speakers, and playing pool or ping pong.

You will be warmly welcomed by our Customer Services Team and will interact with people throughout the whole company. During team and company events, you will get the opportunity to get to know a different side of your colleagues. So, when will you join our team?

Your Company?

 

We are OMP, a software and consulting company delivering advanced supply chain planning solutions specifically tailored to individual industries worldwide. We aim to make every customer’s day by optimizing their supply chain. How do we do that? With our very own innovative planning software that meets and then exceeds expectations.

With a workforce numbering more than 600 in offices around the world, we have become a prominent player in the supply chain planning space. Our customers include many leading global companies, such as ArcelorMittal, BASF, Dow, L’Oréal, Michelin, Procter & Gamble, Shaw, Shell, Smurfit Kappa, and Yoplait.

We serve our customers from our head office in Belgium and regional offices in Brazil, China, France, Germany, India, the Netherlands, Spain, Ukraine, and the US.

Our company presentation

14:00 - 14:30


  • REFERENCE CODE

    2020-006

  • External Information

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  • Job Views

    613

  • No. of Applicants

    11